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IT Announcement - 9/29/2017

 

Sunday Maintenance Reminder

Every Sunday from 12:00 A.M. to 12:00 P.M. all systems (e-mail, Banner, wireless, etc.) will be intermittently unavailable while important maintenance and updates are performed.

 

Weekly Maintenance – Reminder

Please log off your computer when leaving for the day every Thursday, but do not power it off.  This will allow updates to be sent down to your computer on Friday after 12:00am.  If you turn your computer off and leave it off overnight on Thursday, shortly after turning it back on, your computer will restart in order to install and apply any updates. If you leave your computer logged in Thursday night into Friday, you may lose any unsaved data you were working on when the computer restarts. 

 

Scheduled System Outage – Friday 9/29, 5pm-midnight

On Friday, September 29 from 5pm until midnight, all access to most systems will be unavailable.  This includes access to WebCentral-Banner Web Services, Internet Native Banner (INB), as well as all third party applications and reporting tools that access the Banner production database. CentralPipeline will be available during the upgrade for access to Blackboard Learn, Outlook Web Mail, Accounts Management and other online systems.  Please be aware there will be intermittent access to Accounts Management during this time while many servers are updated.

 

New Macintosh Operating System – High Sierra

On Monday September 25, Apple is set to release the next operating system called High Sierra.  This is a major upgrade and will completely change the file system (HFS) and cause compatibility issues.  Please do not upgrade your CCSU-owned Mac to the new operating system at this time.  Information Technology needs to conduct further testing to ensure this operating system is compatible with our network and systems.  Should you upgrade on your own and have issues, the only solution we may be able to offer depending on the model is to reimage your computer back to the currently supported version which is Sierra.

 

Missing Software In Your Classroom?

Please complete the Software Installation Request for Classrooms & Labs form. You may be need to preface your Bluenet username with ccsu_comp_srv\. Existing applications that were previously installed in classrooms like Mathematica and SPSS can be installed overnight.  Requests for new/unpackaged software installation in a classroom or lab are required to be submitted at least three weeks in advance. This timeframe gives IT a chance to thoroughly evaluate the software in order to assure it will work well in our environment.

 

IT Service Request System

Requests for new services such as a loaner laptop, a new netshare for coursework, a computer upgrade or computer reimage can be requested any time, online, no need to call the Help Desk! 

From the IT homepage http://www.ccsu.edu/it   choose “Access and Request Forms.”  Or to see a complete list of services that can be requested online, visit http://hsm.ccsu.edu and login with your Bluenet credentials (you may need to prefix your username with ccsu_comp_srv\).

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