IT Announcement - 8/11/2017
Sunday Maintenance Reminder
Every Sunday from 12:00 A.M. to 12:00 P.M. all systems (e-mail, Banner, wireless, etc.) will be intermittently unavailable while important maintenance and updates are performed.
Weekly Maintenance – Reminder
Please log off your computer when leaving for the day every Thursday, but do not power it off. This will allow updates to be sent down to your computer on Friday after 12:00am. If you turn your computer off and leave it off overnight on Thursday, shortly after turning it back on, your computer will restart in order to install and apply any updates. If you leave your computer logged in Thursday night into Friday, you may lose any unsaved data you were working on when the computer restarts.
Remote Application Server (Citrix) Upgraded
With the new Citrix server, we recommend that the web-based version of Citrix be used on both Windows and Macs. To access Citrix directly, open a web browser and navigate to https://apps.ccsu.edu. Log in with your BlueNet username and password to access applications via Citrix. If you had any shortcuts previously configured, those will need to be recreated in the new version. Please contact the IT Help Desk for assistance.
Classroom Software Installation Requests – 3 Weeks Notice Needed
Requests for software installation in a classroom or lab are required to be submitted at least three weeks in advance. This timeframe gives IT a chance to thoroughly evaluate the software in order to assure it will work well in our environment. To request software installation in a classroom or lab, please complete the Software Installation Request for Classrooms & Labs form. You may be need to preface your Bluenet username with ccsu_comp_srv\.
Windows 10 Roll-out Update & Training
The roll-out of Windows 10 in classrooms and labs is nearly complete. We are offering information sessions in RVAC room 108 this month:
- Tuesday 8/15 3pm-4pm
- Wednesday 8/16 2pm-3pm
- Monday 8/21 1:30pm-2:30pm
- Wednesday 8/23 11am-12pm
- Thursday 8/24 3pm-4pm
No registration necessary. More sessions will be offered later in September as well. Going forward, all new computers and reimages for faculty and staff computers will be Windows 10.
WebEx Update – New CCSU WebEx SiteNow Available
The WebEx site managed by the Board of Regents (BOR) IT department was decommissioned as of July 1st. CCSU now has its own WebEx site, https://ccsu.webex.com . BOR WebEx accounts are not being automatically transferred to our site, therefore all WebEx users will need to request a new account on our site. We have set up a self-service account request process where you sign up online and will receive automated emails with instructions for activating your account and setting a password. For more information and to request your CCSU WebEx account, visit the Web Conferencing (WebEx) information page.
New telephone service requests, changes to existing service, and new drop installs are requested with an online service request form found on the IT Access and Request Forms page. The most commonly used forms are:
- New Telephone Service – used for requesting a new phone set.
- Change Existing Telephone Service – used for making changes to an existing phone, such as when someone leaves, someone new comes in, or restriction on where the phone can call.
- Install Data Drop (New Wiring) – used for requesting a new data or coax drop.
- Fix Drop (Existing Wiring) – used for request a broken drop be fixed.
Please note that there is no form for a telephone move. When the computer is moved, ask that the phone set be moved at the same time. To move a computer and phone, use the IT Service Request “Computer or IT Equipment Move/Return Request”. If a phone is being moved to another building, please notify the IT Help Desk by calling 611 or x21720 so that location information for E911 is updated.
For those new to campus or our phone system, handy guides and FAQ's can be found here: http://www.ccsu.edu/it/telecommunications/voip.html.
This month's newsletter is about "Backup and Recovery."