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IT Announcement - 11/4/2016

 

New Phone System

The cutover to the new phone system is nearly complete.  Visit our VOIP information page for more information and updates.

 

Walk-in Support

A reminder that Walk-in Support is now located in Marcus White (entrance facing Social Sciences Hall).  Walk-in Support is an extension of the IT Help Desk and provides in-person technology support for your portable devices and more.

 

Sunday Maintenance Reminder

Every Sunday from 12:00 A.M. to 12:00 P.M. all systems (e-mail, Banner, wireless, etc.) will be intermittently unavailable while important maintenance and updates are performed.

 

Weekly Maintenance – Reminder

Please log off your computer when leaving for the day every Thursday, but do not power it off.  This will allow updates to be sent down to your computer on Friday after 12:00am.  If you turn your computer off and leave it off overnight on Thursday, shortly after turning it back on, your computer will restart in order to install and apply any updates. If you leave your computer logged in Thursday night into Friday, you may lose any unsaved data you were working on when the computer restarts.                      

 

OUCH!  - Monthly Security Awareness Newsletter

Courtesy of www.sans.org

Click here to view this month’s newsletter. This edition has a good article on Using the Cloud Securely.

 

Early Registration & Banner Job Submissions -

November 4th through November 18th

Early registration for Spring 2017 begins Friday, November 4th and is open through Friday, November 18th.  To ensure that registration isn’t negatively impacted for students, Information Technology is reminding all Banner users to execute large, Banner Job Submission processes during off-peak periods, prior to 7:00am and after 2:30pm.  Any large Banner Job Submission process running during peak periods and interfering with Banner performance will be stopped without notification.  Your cooperation to privilege the registration process during the November 4-18 timeframe is necessary to safeguard that registration goes smoothly for students. 

 

ImageNow/WebNow System Maintenance, Friday November 11th

The ImageNow/WebNow system will be unavailable Friday, November 11th from 4:30pm until 6:00 pm while maintenance is performed.  Please plan accordingly for this downtime.

 

New Macintosh Operating System – Sierra

Apple recently released a free Mac operating system update called Sierra. Please do not upgrade your CCSU-owned Mac to the new operating system at this time.  Information Technology needs to conduct testing to ensure this operating system is compatible with our network and systems.  Should you upgrade on your own and have issues, the only solution we will be able to offer is to reimage your computer back to the currently supported version.

 

Mobile Device Loaner Program

The IT Department has a variety of mobile devices available for short-term loan. Available mobile devices include:

  • Windows or Mac Laptops – you may request to borrow a Windows or Mac laptop for a period of up to 5 weeks. Software such as Camtasia, WebEx, SPSS, or Adobe Creative Suite can be installed by request. Requests should be submitted at least two days in advance.
  • iPads – you may request to borrow an iPad Air for a period of up to 3 weeks. Requests should be submitted at least two days in advance.
  • Classpack – you may request to borrow a Classpack of Google Chromebooks and/or iPads for use in your classroom for a period of up to 1 week. We have 16 Chromebooks and 10 iPads available, and they are delivered to your classroom in a cart. Requests should be made at least two weeks in advance.

To submit your request, click on one of the links above and complete the online form. You will be prompted to log in with your BlueNet account and depending on your location, you may need to prefix your BlueNet account with ccsu_comp_srv\ (for example: ccsu_comp_srv\doej).

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