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IT Announcement - 7/23/2015

 

Sunday Maintenance Reminder

Every Sunday from 12am until 12pm all Systems (e-mail, Banner, wireless, etc.) will be intermittently unavailable while important maintenance and updates are performed.

 

Weekly Maintenance – Reminder            

Please log off your computer when leaving for the day every Thursday, but do not power it off.  This will allow updates to be sent down to your computer on Friday after 12:00am.  If you turn your computer off and leave it off overnight on Thursday, shortly after turning it back on, your computer will restart in order to install and apply any updates. If you leave your computer logged in Thursday night into Friday, you may lose any unsaved data you were working on when the computer restarts.

 

System Status/Outage Information 

When network/system issues occur, e-mail is sometimes not available or accessible to all in order for us to bring you information.  We'd like to take this opportunity to share with you our "System Status" Twitter feed which is part of the IT Service Catalog homepage at http://itservices.ccsu.edu.  If you have a Twitter account, you can follow us @CCSUIT.

 

Software Installation Policy for Classrooms and Labs

Requests for software installation in a classroom or lab are required to be submitted at least three weeks in advance. This timeframe gives IT a chance to thoroughly evaluate the software to assure it will work well in our environment. To request software installation in a classroom or lab, please complete the “Software Installation Request for Classrooms & Labs” form using the online Service Request system athttps://hsm.ccsu.edu.

 

Microsoft Office 2013 on Campus

The classroom computers running Windows will all have Office 2013 for the fall semester.  Up until now, upgrading to Office 2013 has been optional.  Starting in August, IT will begin updating administrative offices to Office 2013.  IT will then upgrade faculty computers.

If you would like to have Office 2013 for Windows installed on your office computer now, please follow these steps:

1. Click on the Windows Start button in the bottom left of the screen.

2. On the line that appears, Search Programs and files, type the word Software.

3. At the top of the list, you will see the words Software Center, click on that to launch the Software Center.

4. Check the box to the left of “Microsoft Office 2013 32 bit”.

5. Click the [INSTALL] button in the bottom right corner of the Software Center screen to start the install.

 

Microsoft Office 2016 Incompatibility Issue for Apple Computers

This version was recently released however, it is not compatible with the CCSU email servers.  Once we migrate to Microsoft’s hosted Exchange service, this issue will be resolved.  We hope to have firm plans by the start of the fall semester.

 

Blackboard Learn Chat Tool/Virtual Classroom Will Be Disabled

Effective for the Fall 2015 semester, the Chat Tool will be disabled(including the virtual classroom tool which combines chat and the whiteboard) due to issues with Java. For several semesters, we have incurred consistent issues with the Java applet running Chat within Blackboard Learn. With the advent of smartphones, tablets and constant changes to browser and Java versions running on these devices, it has become impossible to support the tool on a global basis.

We invite faculty to use WebEx which is a more powerful tool.  WebEx is a web conferencing tool used for synchronous communication.  It allows you to connect with your students using voice and video. There is even a chat tool within WebEx that can be utilized.  

 

Digital Cable Television – Coming This Summer!

BLUE TV is readying for the transition to all digital cable channels on campus this summer. All channels will be digitally transmitted across campus and a new program guide will be available on the cable system. Additional channels will be added to the lineup and some channel locations will be changing.  It will be important to rescan your television or tuning device in order to receive the new digital lineup.  Please review your television to see if it has a Clear QAM (Quadrature Amplitude Modulation) tuner built-in.  You will need to locate your television model number and perform a search online using that make and model. Most manufacturers offer an online version of the operator’s manual that will confirm if your television has a QAM tuner built-in. Please also consider visiting the Campus Televideo Digital Television FAQ (Frequently Asked Questions) page for a list of known televisions that do not have a tuner built-inhttp://campustelevideo.com/customercenter/#faq

If no QAM tuner is present in your television, alternate solutions are available.  Please email mediacenter@ccsu.edu for more information.

 

Getting Ready for Fall

Prepping your course:  We have put together a Blackboard Learn “Prepping your Course” information sheet and are offering workshops throughout the summer.

Course Merges: Please keep in mind that course merges (combining of Blackboard Learn sections) should be requested before the semester begins.  Please submit your merge request for Fall 2015 as soon as possible.

 

Telecommunication Service Request (TSR) Forms

As summer is a busy season for Telecommunications, any telephone moves, adds, changes or disconnects needed for the start of the Fall semester must be received in the IT/Telecom Office by Friday, August 7, 2015.  Any TSR’s received after this date cannot be guaranteed to be completed before the semester begins.  TSR’s may be found on theTelecom website.

 

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