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Workers' Compensation

Gallagher Bassett Services, Inc./MedInsights administers the State of Connecticut's Workers' Compensation Program.

Gallagher Bassett provides a 24-hour Injury Hotline, telephone case management, utilization review, medical bill review and field case management through its wholly-owned subsidiary, MedInsights, which is headquartered in Franklin, Tennessee. The claims reporting telephone number is 1-800-828-2717. 

When an injury occurs at work and the injury does not require immediate emergency* medical treatment, please follow these steps: 

  1. An injured employee reports the workplace injury to his/her supervisor immediately. He/She seeks appropriate medical attention within the State's WCOMP managed care network. Please click on the links to view a Provider Directory and Pharmacy Listing. For immediate (non-emergency) treatment, Monday-Friday, 8:00 am to 5:00 pm (no appointment necessary), employee may go to:
    1. MedWorks 

      375 East Cedar St. 

      Newington, CT 06111 

      (860) 667-4418 

    2. THOCC Occupational Health

      440 New Britain Ave.
      Plainville, CT 06062
      (860) 747-9441

  2. The supervisor must gather the facts regarding the incident – date, time of day, location, how the injury occurred and injury type.
  3. The supervisor will then complete the Injury Report Form and report the injury to MedInsights (1-800-828-2717) to establish the claim in their automated system.
  4. The supervisor must then forward the original form (signed) via interoffice mail to Human Resources, Attn: Olivia Roman, Davidson Hall Room 119.

*In the event of an emergency, please dial 911 to access immediate medical treatment. Follow steps 2 and 3 above once emergency treatment has been sought.

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