"Confidentiality is primary in a patient-health care provider relationship.  In this health center, medical records are kept on all visits and this information is solely for the purpose of caring for you.  Information regarding your visits here may not be released nor discussed with anyone, nor have information requested from your record without your written consent or verbal consent during your appointment.  This means that any information learned during your visit is never released to faculty, staff, friends, or family members unless you authorized consent.  Similarly, any medical information to be forwarded to another medical facility or university requires your written request."

Patients Rights and Responsibilities

RIGHTS OF PATIENTS
1.  Patients are treated with respect, consideration and dignity. 

This approach to the patient is begun at the first contact with the patient, whether it be for information, an appointment or health inquiry by the patient.

2.  Patients are provided with appropriate privacy.

Patients are seen by a health care provider in the health care providers office setting. If a patient chooses to be with another health provider, it will be honored after the initial contact has been made by the provider and the patient alone wherever possible.

3. Patient disclosures and records are treated confidentially, and, except when required by law, patients are given the opportunity to approve or refuse their release.

There are signs throughout the health area explaining to the patient the definition of confidentiality. 

When records are requested by an outside agent, we will obtain release of information from the named patient before providing the information to the requested agent.  This includes requests for immunizations or any part of the medical record. 

When records are subpoenaed, our office will notify the Office of Student Affairs that a subpoena was issued for medical records for a particular individual.  We will comply with the subpoena request.

4.  Patients are provided, to the degree known, complete information concerning their diagnosis, evaluation, treatment and prognosis. 

When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.

All patients seen will be given information and a plan for treatment for their medical diagnoses.  There are handouts available for several diagnoses that supplement medication and/or oral instructions given at the time of the appointment. If lab tests are ordered, the patient will be contacted within 24 hours of our office receiving the results. This will be explained to the patient at the time of the appointment. 

5.  Patients are given the opportunity to participate in decisions involving their health care, except when such participation is contraindicated for medical reasons. 

If a patient is deemed incompetent to make decisions for him/herself, the Medical staff caring for him/her will document this in the chart and make the necessary medical arrangements to send the person to the appropriate medical facility or caretaker.

6. Information available to the patients as to patient rights, services available, provisions for after-hours and emergency care, fees for service and payment policies. We will provide a list of our services available in the main waiting room of our office. We also will provide information for alternative medical facilities when we are not open.  For those facilities to whom we refer, we will call ahead to the medical office whenever possible to help facilitate an appointment.

1615 Stanley Street, New Britain, CT 06050  860.832.CCSU or toll free instate 1-888-733-2278