Bursar's Office

Credit Card Convenience Fee FAQ

On April 7, 2011 the Board of Trustees for the Connecticut State University System passed Board Resolution #11-33 concerning FY2011-12 Tuition and Fees. Included in this resolution is a 2.5% convenience fee on credit card transactions. Central Connecticut State University will implement this policy change effective October 1, 2011. Central recognizes that many students and families appreciate the convenience of using a credit card therefore payment by credit card will remain as a payment option, however, a non-refundable convenience fee will now be applied.

On April 6, 2017 the Connecticut Board of Regents for Higher Education passed a Board Resolution concerning FY2017-18 Tuition and Fees. Included in this resolution is an increase of the service fee to 2.75% on credit card transactions.


Available payment options:

1. ELECTRONIC CHECK – Online payment by eCheck/ACH uses funds directly from a checking or savings account. Payments by eCheck are secure, instantly applied to the account and are processed on CCSU’s behalf through the QuickPAY eBill/ePayment system without assessment of any fees.

2. CREDIT CARD - Discover and MasterCard credit cards will be accepted; due to Visa restrictions Visa credit cards, however, will no longer be accepted. Credit card payments will be processed on CCSU’s behalf through the QuickPAY eBill/ePayment service which has been certified compliant with credit card security regulations ensuring continued security for students and authorized users’ financial data. For all credit card transactions CCSU will assess a 2.75% non-refundable convenience fee.
Please note: Payment by credit card will no longer be permitted when paying in person, by mail or fax. Credit card payment will only be accepted online.
Debit card transactions, also accepted online only, will be processed as a credit card transaction and therefore subject to the same 2.75% convenience fee.

3. IN-PERSON. Payments in-person by cash, check or money order can be presented at the Bursar’s Office during regular business hours. While credit card payments will no longer be accepted for in-person payments, computer kiosks are located in the Bursar’s Office where credit card payments can be made. The non-refundable convenience fee will apply.

4. BY MAIL. Check and money order payments can be mailed to the following address:
Central Connecticut State University Bursar’s Office P O Box 4010 New Britain, CT 06050-4010
In addition to these payment options Central will continue to provide the Central Payment Plan. This flexible payment plan allows assessed charges to be paid in up to 5 installments per term helping students and their families fit these costs into their monthly budgets. You can learn more about Central Payment Plan here

 

Frequently Asked Questions

Why did CCSU decide to change the credit card payment options for tuition and fees?

On April 7, 2011 the Board of Trustees for the Connecticut State University System passed Board Resolution #11-33 concerning FY2011-12 Tuition and Fees. Included in this resolution is a 2.5% convenience fee on credit card transactions. Central Connecticut State University implemented this policy change effective October 1, 2011. On April 6, 2017 the Connecticut Board of Regents for Higher Education passed a Board Resolution concerning FY2017-18 Tuition and Fees. Included in this resolution is an increase of the service fee to 2.75% on credit card transactions.

What credit cards will be accepted for payment of tuition and fees?

Central Connecticut State University will accept Discover and MasterCard credit cards. Effective October 1, 2011 Visa credit cards will no longer be accepted. All credit card payments will be accepted on-line only and will be processed on CCSU’s behalf through the QuickPAY eBill/ePayment service which has been certified compliant with credit card security regulations ensuring continued security for students and authorized payers’ financial data. No mailed, faxed or in-person credit card transaction will be accepted. For all credit card transactions CCSU will assess a 2.75% non-refundable convenience fee. Debit card transactions will also only be accepted online and will be processed as a credit card transaction subject to the same 2.75% convenience fee. 
Electronic check transactions will remain free of fees.

Why is VISA no longer accepted?

Visa regulations do not allow a convenience fee charge unless the fee is also charged for every payment method (check, cash). Due to these restrictions CCSU will not be able to accept Visa credit card as a method of payment.

If I decide to use the credit card option to make a payment, how will I know how much the service fee will cost?

When you process an online credit card payment you will receive a message asking that you agree to pay a service fee for the convenience of using a credit card. The convenience fee will be calculated at 2.75% on the amount paid by the credit card.

Is the convenience fee refundable?

No. The convenience fee is a non-refundable charge.

When did the credit card payment changes go into effect?

The credit card payment changes were effective October 1, 2011.

What other payment options are available to pay my tuition and fee bill? 

There are several other options to pay a bill which include: 

  1. ELECTRONIC CHECK - Online payment by eCheck/ACH uses funds directly from a checking or savings account. Payments by eCheck are secure, instantly applied to the account and are processed on CCSU’s behalf through the QuickPAY eBill/ePayment system without assessment of any fees.
  2. IN-PERSON - Payment in-person by cash, check or money order can be presented at the Bursar’s Office during regular business hours. The office is open Monday through Friday from 8:00 a.m. to 5:00 p.m. While credit card payments will not be accepted for in-person payments, computer kiosks are located in the Bursar’s Office where credit card payments can be made. The non-refundable convenience fee will apply.
  3. BY MAIL - As of 6/1/09, All check payments received by the Bursar’s Office will be converted to electronic ACH files for processing.
    Check and money order payments can be mailed to the following address:

    Central Connecticut State University
    Bursar’s Office
    P O Box 4010
    New Britain, CT 06050-4010

    In addition to these payment options Central will continue to provide the Central Payment Plan. This flexible payment plan allows assessed charges to be paid in up to 5 installments per term helping students and their families fit these costs into their monthly budgets.

    To learn more about Central Payment Plan, click here

    Notice About Electronic Check Conversion
    When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction.

Are other colleges and universities making similar changes?

Yes, colleges and universities all over the country have made similar credit card payment and convenience fee policy changes. All four universities in the CSU System (Eastern, Western, Central and Southern) will be implementing a convenience fee. Other Connecticut colleges and universities that currently charge a credit card convenience fee include UCONN, University of Hartford and Sacred Heart University. Yale does not accept credit card payments.

I often receive checks from my credit card company. Can I use the routing number and account number on these checks to make an electronic check (eCheck) payment? 

No. The credit card companies will not honor checks used electronically. The payment will be returned as "account not found" and a $20 returned check fee will be assessed. You may use these checks through the mail or in-person only. Mail payment to the address below and include your CCSU Student ID number on the check.

CCSU Bursars Office
P O Box 4010
New Britain, CT 06050-4010

Will CCSU still offer payment plans? 

Yes, CCSU will continue to offer payment plans for Fall, Spring, Summer and Winter terms that will allow payment of term charges in up to five installments. You can make in-person payments of cash, check or money order or make online payments using eCheck or credit card. Payment by credit card or debit card will be subject to the 2.75% convenience fee.

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