|
|
|
|
|
Academic and Student Support Unit Strategic Plans
Office of the Registrar Strategic Plan DRAFT The strategic plan for the Office of the Registrar is a result of the input and expertise offered by the following members of our sub-committee:
The following were identified as the main areas in need of improvement within our office: 1) Ability of staff to remain current on all policies and procedures 2) Need for better communication with all constituents. 3) Maximize utilization of Banner 4) Improve technological solutions for daily processes. 5) Service in a timely, informed and user-friendly manner. 6) Redistribution of responsibilities that may not be best served by the Registrar’s Office Goals: 1. Enhance customer service to all populations and insure total compliance with FERPA and FOIA guidelines by the implementation of software systems that will provide state-of-the-art solutions to meet office needs. 2. Implement a new customer service model to enhance customer service to our entire community. 3. Establish internal and external communications plans to improve the dissemination of information to all constituents in a timely and accurate manner. 4. Review and modify responsibilities of the Office of the Registrar to determine if they are appropriate or could be handled better within another area of the institution. Action Plans: Goal 1 : Enhance customer service to all populations and insure total compliance with FERPA and FOIA guidelines by the implementation of software systems that will provide state-of-the-art solutions to meet office needs.1) Full implementation of CAPP 2) Implementation of Room Scheduling software. 3) Implementation of in-house diploma production. 4) Outsource optical imaging 5) Outsourcing of verification process 6) Outsource shredding of archived records 7) Develop an automated process to update the general student record when changes are made in Admissions. 8) Develop a process to produce letters from Banner for student’s requiring written confirmation of their semester grades for their employer. 9) Implementation of workflow procedures. 10) Review of Banner processes where there may be a need for modifications to identify the method for closure to insure the submission of the jobs. 11) Offer extensive training to faculty and staff regarding software. Goal 2: Implement a new customer service model to enhance customer service to our entire community. 1) Concerted effort to have administrative offices in relatively close proximity to minimize inconvenience to all in need of assistance. 2) Joining of efforts with the Enrollment Center and Registrar’s Office to establish
Goal 3: Establish internal and external communications plans to improve the dissemination of information to all constituents in a timely and accurate manner. 1) Implement the use of electronic mail for student communications. 2) Determine standards for the distribution of information to faculty.
3) Determine standards for the distribution of information to students on a personalized basis. 4) Coordinate campus-wide dissemination of information to minimize duplication of effort and cost and to insure that the university speaks as one voice. 5) Review policies and procedures outlined in the University catalog for inclusion and accuracy. Make adjustments as necessary. 6) Establish procedures that insure the timely distribution of mail via the US Postal Service. Goal 4 : Review and modify responsibilities of the Office of the Registrar to determine if they are appropriate or could be handled better within another area of the institution.1) SAP appeal reviews, decision-making and processing. 2) In-State Residency appeal process. 3) Processing of transfer credits for continuing students. 4) Advisor interaction regarding degree requirements and advising.
|
|
Tuesday, 04. November 2008 |
